Ensuring that every customer is looked after and consistently receives the best service is a major challenge for a leisure travel business the size of Thomas Cook Group Airlines. The Airlines recognised the need to ensure they could continue to provide consistently great levels of service to their customers, to do so meant improving the systems to manage their employee learning experience.
TalenTeam worked with them to design a SAP SuccessFactors LMS solution that was pre-configured to match the briefing information provided by the Airlines and following best-practice methodology. The solution had to take into account the exacting standards of the international aviation industry. It also need to comply with the strict obligations and agreements of the German Workers’ Councils. TalenTeam were able to understand the restrictions and worked with Thomas Cook Group Airlines on the best approach.
“TALENTEAM WERE FOCUSED ON SOLVING OUR BUSINESS CHALLENGES. IF OUR REQUIREMENTS CHANGED, THEY WERE ABLE TO PROVIDE ALTERNATIVE SOLUTIONS.”
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Operating in highly competitive and regulated markets the Bank has successfully grown its EMEA business operations. The speed of this growth had put pressure on existing business processes and systems. Employees used basic tools and applications, with extensive use of spreadsheets. This required significant manual effort to manage effectively, with the potential risk of human error. The challenge was to scale these systems and processes in an efficient way to cope with growth. The bank needed:
TalenTeam implemented a Centralised Learning Management System enabling the bank to provide all individuals with secure access to the system. Now everyone in the EMEA region can see what training they are due to do, ensure that they conform with their regulatory and compliance obligations, and manage their own professional development too.
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